Chatterbell puts a friendly live chat on your website. AI that has actually scanned your site answers the easy questions in seconds, and your phone buzzes the moment a real person is needed.
It’s 🕚 11:47pm. Someone is on your website with a question you could answer in ten seconds. Nobody does. Tomorrow they book with whoever replied first.
Paste your address and Chatterbell learns every page, even prices hidden behind tabs and drop-downs. Then it answers customers in seconds, in your own words.
When a customer wants a real person, everyone on your team gets an alert that’s hard to miss, on iPhone, Android and desktop. Reply from the sofa, the van or the queue at the bakery.
Every chat in one place. See what customers are typing before they press send, pass chats to a colleague, leave private notes and reply in a tap with saved answers.
/addressThe AI answers from your website, your phone buzzes when a customer needs you, and it’s live in two minutes for one flat price.
Built with small businesses who are busy doing the actual work. Nothing to configure for a week, nothing you’ll never use.
Your colours, your logo and the button icon that suits you. A separate colour for the button if you like.
Start your answer before they press send. It feels like magic to customers.
Show as online only when you are. Out of hours, it collects an email and you reply in the morning.
Type a slash, pick an answer, done. They even fill in the customer’s name.
/hoursWe’re open 9 till 5, Monday to Saturday, Tom. 👋If a chat sits unanswered, the team gets a second alert, then an email.
Customers send a photo of the leak, the receipt or the part number. You see it straight away.
Some customers would rather WhatsApp you. Give them the option, right in the chat.
The chat stores nothing in a visitor’s browser until they start a chat, so it keeps working when people say no to cookies.
Answer for more than one website from the same app. Use a different name on each, mute the ones you don’t need tonight, and switch in a tap.
Hosted in the UK and EU. Prices in pounds. Support from real people who answer in this very chat.
Bring every conversation into one inbox, and send what matters to the places your team already lives.
Customers message your business on WhatsApp and you answer here, alongside your chats. The AI can answer too.
Forward your business email and answer it next to your chats. Replies go back as normal emails.
New chats, and customers who need a person, pop up in the Slack channel you choose.
Send chats to your CRM, a spreadsheet or 7,000+ other apps, and reply to customers from your Zaps.
Chats from your booking page go to Sam, everything else takes turns. Nobody wonders whose chat it is.
Your own systems hear the moment a chat starts, a message arrives or a chat closes. Signed and retried.
Read chats, reply, close and assign them from your own software, with keys you control.
Emails to your customers come from your business name. No mention of Chatterbell anywhere they look.
Building something of your own? Read the API and webhook docs →
Most chat tools charge per person, then again for every question their AI answers. Here’s what a 3-person team with 1,000 chats a month, 30% answered by AI, really pays each month.
Prices from each company’s public pricing page, checked 30 September 2026, annual billing, converted at £1 = $1.32 where shown in dollars. AI costs: Intercom $0.99 per resolution, Zendesk £1.30 per automated resolution, Freshchat £0.36 per bot session, HubSpot $0.50 per resolution plus a $1,500 onboarding fee.
Flat prices for your whole team, in pounds. No per-chat fees, no per-answer fees, no surprises.
Try live chat properly, on your own. Shows our advertising.
A professional chat that looks like yours, for a small team.
For a busy team sharing the inbox.
For larger teams and agencies that need more.
Every new account gets 14 days of Starter free, then moves to Free unless you choose a plan. Compare every feature →
| Compare plans | FreeFree | Starter£19 a month | Team£49 a month | Business£99 a month |
|---|---|---|---|---|
| Your team | ||||
| People who can answer chats | Just you | Up to 3 | Up to 10 | Up to 25 |
| Extra people | – | £5 a month each | £5 a month each | £5 a month each |
| Unlimited chats and visitors | ||||
| iPhone and Android apps (launching soon) | Soon | Soon | Soon | Soon |
| Desktop, sound and email alerts | ||||
| Saved replies | 5 | Unlimited | Unlimited | Unlimited |
| Chat history | 30 days | 1 year | Unlimited | Unlimited |
| AI answers | ||||
| AI answers a month | 50 | 500 | 2,000 | 5,000 |
| Pages of your website it learns | 10 | 150 | 500 | 1,500 |
| Extra websites it can learn from | – | 2 | 5 | 10 |
| Your own answers and notes | ||||
| Hands back to the AI when a chat goes quiet | – | |||
| Automatic website scans | – | – | Daily, weekly or monthly | Daily, weekly or monthly |
| AI suggested replies for your team | – | – | 2,000 a month | 5,000 a month |
| AI summaries of long chats and handovers | – | – | ||
| Your chat | ||||
| Chatterbell advertising | Shown | Removed | Removed | Removed |
| Colour and position | ||||
| Your logo, button icon and button colour | – | |||
| WhatsApp button | ||||
| Photos and files in chat | – | |||
| Opening hours | – | |||
| Proactive messages (the chat says hello first) | – | Up to 3 rules | Up to 10 rules | Up to 20 rules |
| Quick-reply buttons | – | |||
| Never miss a customer | ||||
| Alerts when a customer needs a person | ||||
| Reminders and nudges when a chat is left waiting | – | |||
| Replies emailed to customers who leave | ||||
| See who’s on your website now, and start a chat | – | |||
| Tags on chats | ||||
| Export chats (CSV and JSON) | – | |||
| Reports | Overview | Overview | Full | Full |
| Connect your tools | ||||
| Email in your inbox | – | |||
| Slack: new chats in a channel | – | – | ||
| Zapier: connect thousands of apps | – | – | ||
| Routing: new chats go to the right person | – | – | ||
| Webhooks to your own systems | – | – | ||
| API for developers | – | – | Read chats | Full |
| White-label: no Chatterbell name for your customers | – | – | – | |
| Coming soon | ||||
| WhatsApp in your inbox | – | Soon | Soon | Soon |
| Support | ||||
| Help by email | ||||
| Priority support | – | – | – | |
AI answers are included in your plan. We never charge per chat or per resolution.
Hit a limit and we’ll tell you. We never move you to a bigger plan without asking.
Stay on your plan and your price stays the same. Any change gets 60 days’ notice.
Even on Free, every customer message reaches you. Nothing is held back.
No phone calls, no retention team. Download your data whenever you like.
Yes, for as long as you like. It’s a proper live chat for one person: unlimited chats, phone and desktop alerts, and 50 AI answers a month. Your chat shows a small Chatterbell advert to visitors. Starter (£19 a month) removes it and adds your team, your branding and much more.
Copy one line of code into your website. There are step-by-step guides for WordPress, Shopify, Wix and Squarespace, and a copy button for everything. Most people are live in a couple of minutes, and we’ll help if you get stuck.
It only answers from your website and the notes you give it. Every price or figure it gives is checked against your site before it’s sent, and if it isn’t sure, it hands the chat to you instead of guessing. You can switch the AI off at any time.
Your chat shows you’re away and asks for an email address. We let you know about the message, and when you reply, your answer is emailed to the customer, so nobody is left waiting.
Chatterbell stores nothing in a visitor’s browser until they start a chat, so it can keep working for people who say no to cookies. We still recommend mentioning it in your privacy policy.
On servers in the UK, with encrypted backups in the EU. If you use AI answers, the question and the relevant parts of your website are sent to our AI provider to write the reply, and they don’t train on it. We never sell data, and you can export or delete your conversations whenever you like. More about security.
Nothing changes. Chats are unlimited on every plan. If you use all your AI answers for the month, the AI steps aside and your team answers until next month, or you can move to a bigger plan.
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